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Privacy Policy

Thank you for using Hempceuticals, the premier cannabis delivery company of the Central Valley.

This Privacy Policy applies to your use of Hempceuticals and any websites, mobile applications, services, programs, or features Hempceuticals owned or operated by Hempceuticals and any of its subsidiaries or affiliates ( “we,” “our,” or “us”). Hempceuticals values your privacy, and taking proper care of your information is a top priority for us. Our goal is to help you understand what information we collect (also known as “User Data”) and describe how we use that information to provide you and all of our users with safe and secure access to legal cannabis, industrial hemp-derived CBD, and other products and accessories.

This Privacy Policy is part of, and is governed by, the terms and conditions set forth in our Terms of Service, including any agreements incorporated by reference within the Terms of Service (the “Hempceuticals Terms”). Any terms not defined in this Privacy Policy shall have the meaning given to them in our Terms of Service. If you do not feel comfortable with any part of this Privacy Policy or our Terms of Service, you should stop using or accessing the Hempceuticals Webpage and terminate your Account.

Information We Collect
  • Information You Provide To Us
    Registration and Identity Verification. When you sign up for any Hempceuticals account, you give us your name, email address, phone number, date of birth, and, if necessary, a copy of your government-issued ID (i.e. your driver’s license, state ID card, or passport). In order to receive a delivery, you must provide a valid delivery address — whether that’s your home address or any other valid physical address. Such information is a part of what’s called your personally identifiable information (“PII”) as this is data that can be used to specifically identify you. Additional PII we receive may include, but is not limited to, a state-issued medical marijuana ID card or a physician’s recommendation letter that you provide us in order to receive a medical delivery. This PII helps us establish and maintain your user account, verify your identity, remain compliant with state and local laws, and ensure that you are of legal age to receive a delivery.
  • Communications
    If you contact us directly, we may collect information from you that helps us provide a satisfying experience and answers any questions you have while using Hempceuticals Webpage For example, when you communicate with a member of our customer service team, we may ask you for your name, email address, delivery address, phone number, or proof of charge in order to identify your account, confirm your identity, or assist with your issue. If you send us an email, we will collect the contents of that email and any other information you choose to provide. If you communicate with us via social media, we collect that communication and associate that information with your user account.
  • Cookies and Technical Information
    We also collect information through the use of “cookies,” tracking pixels, and similar technologies. Cookies are small text files created by websites and stored on your device. They provide a way for the Hempceuticals to recognize you and keep track of your settings and preferences. We use cookies and similar technologies to provide you with a secure experience and to understand, among other things, how you navigate the Hempceitucals, learn what content is popular, recognize repeat users, and save your account information
  • Call and Text Information
    We work with third-party partners to facilitate phone calls and text messages, including communications between you and your driver. We collect information about such communications, including the date and time of the call or SMS message, the parties’ phone numbers, and the content of any SMS messages.
  • User Feedback
    Please Contact us for any relevant feedback. Information Collected from Third Parties
  • Retailers
    When you place an on-demand delivery order through Hempceuticals, that order is fulfilled and delivered to you. We collect information about you from the retailers or their drivers based on your interactions with them. For instance, when your delivery driver reaches the delivery address you provided, he or she will check your government-issued ID and ask for your signature before completing the transaction. In certain jurisdictions, when required by local law or regulation, your delivery driver will also scan the barcode on the back of your government-issued ID to confirm that the information displayed on the ID is accurate. You may also communicate with your driver via text or phone call in order to complete the delivery. While we collect this information about you through the retailer, please note that this Privacy Policy does not cover the information or privacy practices of retailers.
How We Use The Information We Collect
  • We use the information we collect from you to:
    Verify your identity, including, but not limited to, connecting you with a licensed retailer and drivers to facilitate your legal access to cannabis and cannabis products, shipment of professionally curated, hemp-derived CBD products, facilitation of your transactions. Support our licensed retail partners with information necessary for them to maintain their records in accordance with their normal business practices and applicable law. Identify you as a user in our system
  • Comply with applicable laws
    Analyze and assess current and potential user markets. Improve, optimize and create new products and services. Evaluate retailer, brand, and other third-party partnerships. Personalize your experience with Hempceuticals. Provide customer support and assist with your access or use of the Hempceuticals Website. Communicate with you, directly for the purpose of marketing and promotions. Facilitate your communication with the driver fulfilling your order. To engage in marketing activities with you and to assess marketing and promotional initiatives. Detect, prevent, or mitigate fraud or any other suspicious activities. As otherwise described in this Privacy Policy or in any other notices we have or will provide to you.
How We Share Information

We may share your information as described below:

  • To Facilitate Delivery
    In order to facilitate deliveries, we share information with our business partners, including licensed retailers and their drivers. When you send an order to the retailer through Hempceuticals, the retailer receives information required to complete your order, such as your first name, delivery address, order details, birthdate, and a picture of your face taken from your government-issued ID. The retailer connects you with a driver who fulfills your order, and the driver receives this information to complete the delivery. The driver never sees a full upload of your ID. When the driver arrives with your order, they will check your ID in person to verify your identity as required by law.
  • Promotions and Referrals
    If you signed up for a promotion with another user’s referral or promotion code, we may let your referrer know that their code was redeemed. However, we do not specifically identify the user that redeemed the code.
  • Government Authority, Law Enforcement, & Safety
    Hempceuticals does not proactively divulge your information to any local, state, or federal authorities. All of your information is securely stored and accessible only by authorized personnel. However, we will disclose information about you to a government authority, law enforcement official, or one of our partners if we believe we are required to by law, or in order to respond to or comply with regulations or legal processes, including, but not limited to, responding to subpoenas or warrants. We may also share your information if we think doing so is necessary to protect the rights, property, or safety of Hempceuticals, and their employees, our users, the public, or any particular person.
  • At Your Direction
    There may be instances where you direct us to share personal information on your behalf, such as for medical records, for legal or administrative proceedings, or otherwise.
  • Onward Transfer
    If we share your PII as described in this Privacy Policy, we will seek assurances from the recipients of your PII, prior to transfer, that they will safeguard your PII in a manner consistent with this policy. Such assurances, where appropriate, may include contractual relationships with confidentiality clauses and non-disclosure agreements that provide the same level of commitment to safeguarding your PII as provided in this Privacy Policy.
Your Choices

We provide you with the choices below regarding your personal information:

  • Email Subscriptions
    You can always unsubscribe from Hempceuticals promotional emails by clicking the link provided at the bottom of the email. We will still send you transactional emails and receipts generated from your use of Hempceuticals as these are not promotional communications.
  • Editing Account Information
    You can review and edit your account information at any time by logging into your account and navigating to your “Account Settings.”
  • Deleting Your Account
    We will store your PII as long as your account is open. If you wish to terminate, delete, suspend, or otherwise disable your Account, please contact Customer Support. When we delete user accounts we must maintain certain information, including PII, as long as necessary to comply with legal obligations, prevent fraudulent activity, or to enforce agreements. Upon your request for deletion, the PII not necessary for such tasks will be deleted from your Account in reasonable amount of time.
Reminders
  • Changes to the Policy
    We may update this Privacy Policy periodically. If we make any material changes, we will update you on the Hempceuticals Webpage, by email, or by other communication. We encourage you to stay up to date about our privacy practices by reviewing this Privacy Policy periodically. Continued use of Hempceuticals Website following notices of changes to the Privacy Policy indicates your acknowledgment of such changes and agreement to be bound by the terms and conditions of such changes. In addition, we may provide you with “just-in-time” disclosures or additional information about the data collection, use and sharing practices of specific parts of the Hempceuticals Website. These notices may provide more information about our privacy practices, or provide you with additional choices about how we process your personal information.
  • Age Restrictions
    Hempceutials is intended for access and use by individuals who are of legal age for the services offered based on the applicable regulations of their state or other government entities (“Qualifying Age”). We do not knowingly collect PII or other information from or about anyone who is not of Qualifying Age. If you are not of Qualifying Age, you should not attempt to access or use Hempceuticals, or send any information to us. If we discover that we have collected PII or other information from an individual who is not of Qualifying Age, we will take steps to remove that information.
  • Security
    All of the information we collect is protected within our database, and we are committed to securing your information. Although we take reasonable, industry-standard precautions to protect your information, no security measures are 100% secure, and we cannot guarantee the full security of your information. You are also responsible for maintaining the secrecy of your unique password and account information, and for controlling access to emails or physical mail between you and Hempceuticals at all times. When you direct Hempceuticals to share your information with third parties, please note that your privacy and security may also be affected by changes in such third party services. We are not responsible for the functionality, privacy, or security measures of any other organization or third party.

Contact Us

If you have questions or comments about this Privacy Policy, your information, our use and sharing practices, or your choices, please Contact Us or access our Help Center.

Disclaimer

*All sales are final* If something is defective, you must contact us within 24 hours. By Entering this site you agree that you are over 21 years of age.